>>> Prices and legitimacy
Question: Price on the site – is it a final one? Is sales tax included?
Yes, you see final price, all taxes are included.
Question: Does your system generate the Product Key?
No, we do not create any Product Keys, we simply store the keys provided to us and then automatically allocate them to a customer when an order has been processed. When you collect a code from digitalkb.pro, e-system simply grabs a key from our stock, assigns it to your order, and displays it to you. Bryce’s Computer Services itself does not generate the codes, our staff upload the codes taken from retail boxes to the our e-system.
Question: What currency are the prices displayed?
All product prices are in Australian Dollars. (AU$).
>>> Delivery, download and help with installation
Question: What is a digital download or electronic delivery?
A digital download is an electronic form of acquiring a document, file or software package usually delivered to you through the internet, most commonly through email, giving you access to download the product you have purchased immediately.
Question: How do I download my program?
Download links are contained within the email containing the license from webmaster@digitalkb.pro
Question: How do I get help with my installation?
Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can ask in online chat (24/7) or email.
Question: What if something goes wrong? Will I be able to get a refund?
We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.
Question: I can’t activate my product with a purchased key. What should i do??
If you have any issues with on-line product activation, please don’t panic and don’t open PayPal case. Our Service Support Team will help you – we are sure the problem can be resolved withing a couple of minutes.
Question: You will get your download info and key instantly after a cleared payment and there’s no disc to worry about. Need to reinstall?
No problem, just download it again.
Question: Can I use the key after formatting on the same computer?
Yes, you can use the key to activate Office on the same computer.
Question: When will I receive my refund?
Upon your request, refund will be issued to the original payment method.
If you paid with credit or with debit card, money will be sent to the card-issuing bank within 7-10 business days after receipt of the returned item or cancellation request. However, it can take several business days before the credit will be posted to your account. Please contact your bank about further details.
If you haven’t received refund for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
If you have any difficulties installing or activating the product, please contact us at webmaster@digitalkb.pro.